Penn Summer COVID-19 Update
Penn Summer staff are not onsite, but we are still available Monday through Friday from 9 a.m. - 5 p.m. by phone and online in case you need support: (215) 898-7326 or summer@sas.upenn.edu. Visit coronavirus.upenn.edu, the University's dedicated coronavirus COVID-19 web page, for the latest updates.
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Performance Imperative

Course Number
GAFL 735 900
Course Code
GAFL735900
Course Key
66123
Day(s)
Monday
Time
7:45pm-8:45pm
Instructor
Course Description
This course will examine the role of performance management within public organizations (government and nonprofit), including why measuring and managing performance is critically valuable to high-functioning organizations' success. With the increasing pressures on nonprofit and government organizations to continue to produce more with less, performance management systems are becoming a staple within organizations looking to drive better outcomes for their constituents. The goal of a highly functioning performance management system within a public organization is to establish a system of continuous monitoring designed to routinely measure specific quantitative and qualitative indicators in real-time- Key Performance Indicators (KPIs) - in order to improve the organization's ability to achieve specific outcomes through continuous improvement and timely, data-based decision-making. This course will use a diversity of course materials, including real-life examples and case studies to: (a) demonstrate how organizations have successfully implemented performance management systems, (b) indicate the importance of using real-time, valid and reliable data, and linking performance results with effective budget resource allocation (e.g., program and outcome-based budgeting) and constituent satisfaction, and (c) explore practices on how to best protect valuable aspects of performance management systems despite changes in leadership. 
This is a "hybrid" course, with synchronous, online meetings and once-monthly, on-campus meetings in Philadelphia, PA. Also, please note there is an additional $150 online course fee. Summer 2020 on-campus meetings will be held the following 3 Fridays (9:30am - 5:30pm, with a break for lunch 1-2pm): May 29, June 26, July 30. Class will also meet online weekly on Monday evenings from 7:45 - 8:45 PM.This course has seats reserved for Fels' students and gives priority to grad students. Please contact Mindy Zacharjasz at mindyzac@sas.upenn.edu to request a permit. Seats are not guaranteed to post-bacc or undergraduate students.
NOTE: For Summer 2020, this class will meet remotely. The specific meeting times for this class may be updated to accommodate the new format.